Blackberry General, Profiles, and Troubleshooting "How To" Guide
General:
1. How do you change Font size on the Blackberry?
a. Select the Options icon on the Blackberry and then select Screen/Keyboard. Then select Font Size and push track wheel in and select Change option roll the track wheel up or down to make the text larger or smaller. Select the size you want, then push track wheel in and select save.
2. What is the best shortcut to get to an icon without having to roll the track wheel?
a. Press the letter that is underlined while each icon is selected. For instance press M for messages on the home screen and it will take you inside of the messages icon.
3. How do change syncing settings and redirector user preferences?
a. Select the intellisync icon from your Blackberry Desktop Manager software on your computer and check the settings you wish. The configure PIM button will allow you to change what the Blackberry is syncing with.
b. Selecting Redirector Settings icon from your Blackberry Desktop Manager software on your computer can change the Redirector preferences.
PIN Messages:
1. What are PIN messages?
a. PIN messages are messages that are sent from one Blackberry to another Blackberry without going through the email system. (Similar to Instant Messaging).
2. How do you send a PIN message?
a. Select messages and push track wheel in select PIN Message or select a name from your Address Book that has PIN number saved in it. Then type out the subject and message just like you would with a normal message and push track wheel in select send.
Profiles:
1. How do you change the BB from ring to vibrate?
a. Select the Profile icon and select a different profile to change the settings for notifications.
2. How do you change the BB to notify differently if in the holster or out of the holster.
a. Select the Profile icon and select a different profile to change the settings for notifications. To view or change the profile settings push track wheel in and select Edit, then select the type of notification that you want to change. For instance select Messages and push track wheel in and select edit. The screen will show you how the Blackberry will notify you in and out of the holster. To make changes push the track wheel in and select change option then select save after the changes.
Trouble Shooting:
1. Master Reset – If Blackberry unit locks up try a master Reset. Take the back door off and push a paper clip in the small hole on the bottom that says RESET. The unit will power off then back on. (No information will be erased).
2. Master Radio Reset – If Blackberry wireless service does not work after turning wireless on try a Master Radio Reset. Select the Options icon, then security, then push the track wheel in and select Master Radio Reset, select YES. Type in 0000 for the password and select OK. (To put in the 0000 you need hold Alt down and press 0000 at the same time).
3. Master Clear – Use this if you want to erase all of the info off of the BB device, for instance, when the BB may have been used by one employee and now that device is going to be given to another employee to use. Select Options, Security, push the track wheel in on Disable (Password), select change option, and select Enabled, push the track wheel in again and select SAVE. Type in a new password (AAAA), push the track wheel in then re-type same password (AAAA). Go back to the home screen and press the letter K (shortcut for keyboard lock), push the track wheel in and then type in a incorrect password, repeat the unlock procedure 10 times entering an incorrect password each time. On the 5th and 8th attempt you will have to type the word “Blackberry.” On the last attempt it will notify you that all info will be erased. The unit will power off and then back on and all the information will be erased (Email, contacts, calendar, etc).
4. Data Customer Care – for Blackberry Technical assistance customers can call 1-866-265-8305.
1. How do you change Font size on the Blackberry?
a. Select the Options icon on the Blackberry and then select Screen/Keyboard. Then select Font Size and push track wheel in and select Change option roll the track wheel up or down to make the text larger or smaller. Select the size you want, then push track wheel in and select save.
2. What is the best shortcut to get to an icon without having to roll the track wheel?
a. Press the letter that is underlined while each icon is selected. For instance press M for messages on the home screen and it will take you inside of the messages icon.
3. How do change syncing settings and redirector user preferences?
a. Select the intellisync icon from your Blackberry Desktop Manager software on your computer and check the settings you wish. The configure PIM button will allow you to change what the Blackberry is syncing with.
b. Selecting Redirector Settings icon from your Blackberry Desktop Manager software on your computer can change the Redirector preferences.
PIN Messages:
1. What are PIN messages?
a. PIN messages are messages that are sent from one Blackberry to another Blackberry without going through the email system. (Similar to Instant Messaging).
2. How do you send a PIN message?
a. Select messages and push track wheel in select PIN Message or select a name from your Address Book that has PIN number saved in it. Then type out the subject and message just like you would with a normal message and push track wheel in select send.
Profiles:
1. How do you change the BB from ring to vibrate?
a. Select the Profile icon and select a different profile to change the settings for notifications.
2. How do you change the BB to notify differently if in the holster or out of the holster.
a. Select the Profile icon and select a different profile to change the settings for notifications. To view or change the profile settings push track wheel in and select Edit, then select the type of notification that you want to change. For instance select Messages and push track wheel in and select edit. The screen will show you how the Blackberry will notify you in and out of the holster. To make changes push the track wheel in and select change option then select save after the changes.
Trouble Shooting:
1. Master Reset – If Blackberry unit locks up try a master Reset. Take the back door off and push a paper clip in the small hole on the bottom that says RESET. The unit will power off then back on. (No information will be erased).
2. Master Radio Reset – If Blackberry wireless service does not work after turning wireless on try a Master Radio Reset. Select the Options icon, then security, then push the track wheel in and select Master Radio Reset, select YES. Type in 0000 for the password and select OK. (To put in the 0000 you need hold Alt down and press 0000 at the same time).
3. Master Clear – Use this if you want to erase all of the info off of the BB device, for instance, when the BB may have been used by one employee and now that device is going to be given to another employee to use. Select Options, Security, push the track wheel in on Disable (Password), select change option, and select Enabled, push the track wheel in again and select SAVE. Type in a new password (AAAA), push the track wheel in then re-type same password (AAAA). Go back to the home screen and press the letter K (shortcut for keyboard lock), push the track wheel in and then type in a incorrect password, repeat the unlock procedure 10 times entering an incorrect password each time. On the 5th and 8th attempt you will have to type the word “Blackberry.” On the last attempt it will notify you that all info will be erased. The unit will power off and then back on and all the information will be erased (Email, contacts, calendar, etc).
4. Data Customer Care – for Blackberry Technical assistance customers can call 1-866-265-8305.
Labels: Blackberry, General Help, Guide, How to, Profiles, Troubleshooting
posted by Innovative Solution Consulting Group @ 3:14 PM
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