Blackberry General, Profiles, and Troubleshooting "How To" Guide

General:

1. How do you change Font size on the Blackberry?

a. Select the Options icon on the Blackberry and then select Screen/Keyboard. Then select Font Size and push track wheel in and select Change option roll the track wheel up or down to make the text larger or smaller. Select the size you want, then push track wheel in and select save.

2. What is the best shortcut to get to an icon without having to roll the track wheel?

a. Press the letter that is underlined while each icon is selected. For instance press M for messages on the home screen and it will take you inside of the messages icon.

3. How do change syncing settings and redirector user preferences?

a. Select the intellisync icon from your Blackberry Desktop Manager software on your computer and check the settings you wish. The configure PIM button will allow you to change what the Blackberry is syncing with.

b. Selecting Redirector Settings icon from your Blackberry Desktop Manager software on your computer can change the Redirector preferences.

PIN Messages:


1. What are PIN messages?

a. PIN messages are messages that are sent from one Blackberry to another Blackberry without going through the email system. (Similar to Instant Messaging).

2. How do you send a PIN message?

a. Select messages and push track wheel in select PIN Message or select a name from your Address Book that has PIN number saved in it. Then type out the subject and message just like you would with a normal message and push track wheel in select send.

Profiles:

1. How do you change the BB from ring to vibrate?

a. Select the Profile icon and select a different profile to change the settings for notifications.

2. How do you change the BB to notify differently if in the holster or out of the holster.

a. Select the Profile icon and select a different profile to change the settings for notifications. To view or change the profile settings push track wheel in and select Edit, then select the type of notification that you want to change. For instance select Messages and push track wheel in and select edit. The screen will show you how the Blackberry will notify you in and out of the holster. To make changes push the track wheel in and select change option then select save after the changes.

Trouble Shooting:

1. Master Reset – If Blackberry unit locks up try a master Reset. Take the back door off and push a paper clip in the small hole on the bottom that says RESET. The unit will power off then back on. (No information will be erased).

2. Master Radio Reset – If Blackberry wireless service does not work after turning wireless on try a Master Radio Reset. Select the Options icon, then security, then push the track wheel in and select Master Radio Reset, select YES. Type in 0000 for the password and select OK. (To put in the 0000 you need hold Alt down and press 0000 at the same time).

3. Master Clear – Use this if you want to erase all of the info off of the BB device, for instance, when the BB may have been used by one employee and now that device is going to be given to another employee to use. Select Options, Security, push the track wheel in on Disable (Password), select change option, and select Enabled, push the track wheel in again and select SAVE. Type in a new password (AAAA), push the track wheel in then re-type same password (AAAA). Go back to the home screen and press the letter K (shortcut for keyboard lock), push the track wheel in and then type in a incorrect password, repeat the unlock procedure 10 times entering an incorrect password each time. On the 5th and 8th attempt you will have to type the word “Blackberry.” On the last attempt it will notify you that all info will be erased. The unit will power off and then back on and all the information will be erased (Email, contacts, calendar, etc).

4. Data Customer Care – for Blackberry Technical assistance customers can call 1-866-265-8305.

Blackberry Web Browser "How To" Guide

Web Browser:

1. What is the difference between the NOL browser and the Blackberry Browser?

a. The NOL Browser is a WAP Browser that displays web pages that are written for viewing by mobile devices. The Blackberry Browser is a HTML Browser that can view most web pages. Some complex web pages may not be displayed correctly or only part of the web page will be displayed. (The Blackberry Browser requires a BES configuration).

2. How do you enter a new web site address on the Blackberry?

a. Go to the NOL or Blackberry Browser and push track wheel in and select “Go To.” Type in the URL and roll the track wheel down to OK.

3. How do you bookmark a web page?

a. Once you are on web page that you want to Bookmark push track wheel in and select Add Bookmark.

Blackberry Phone "How to" Guide

Phone:

1. What are the quick shortcuts to make a phone call or radio call?

a. Press the space bar on the home screen and it will open the phone screen. Press the space bar again it will display the last number called.

b. Press A for Address Book, search for the person you want to call and push track wheel in and select call or Alert.

c. Use the Speed dial capability on the 7510. (See next question).

2. How do you use speed dial on the 7510?

a. Hold down a letter on the home screen for 3 seconds and it will ask if you want to assign this letter as a speed dial. Select Yes and select the person you want to assign this letter to from your Address Book.

3. How do you speed dial through voice mail passwords?

a. Enter a new contact in address Book (name it Voice mail), enter your number in the phone field followed a pause, your password, three pauses, and the number 1. To put a pause in press the letter “N”. (for example if your number is 602-757-1000 your password is 5555 your number will look like this: 6027571000p5555ppp1. Now assign this entry a to a speed letter on the home screen (see: How do you speed dial on the 7510).

4. How do you hide the call screen while you are on a call and look at other info (calendar, email, or contacts)?

a. While on a phone call on the Blackberry, push track wheel in and select hide call or home screen. Then you can read email, access your Address Book or check your calendar.

5. How do you send an alert and talk on the radio?

a. Go to the phone icon or Address and pick a person to call and push track wheel in and select Alert, then push the Push-to-talk number at the top of the BB to talk on the radio.

Calendar:

1. How do you quickly view your schedule on other days?

a. While in the Calendar day view hold down the Alt key and roll the track wheel to go to a different day. You can also push the space bar to move forward one day.

2. How do you add new appointments in your Blackberry and have them sync wirelessly with Outlook?

a. In the Calendar, push track wheel in and select New. Type in the subject, then set the time and date and push track wheel in again and select save. (Requires BES configuration to sync calendar wirelessly, otherwise it will sync when cradle).

3. How do you accept a meeting request in your Blackberry?

a. Open the email and push track wheel in and select Accept or Decline with or without comments.

4. How do you view your Weekly or Monthly agenda?

a. Open the calendar, push track wheel in and select view by week or by month.

Blackbery Contacts "How To" Guide

Contacts:

1. How do you get to the Global Address Book on the Blackberry?

a. (Requires BES configuration) Go to your Contacts and push track wheel in and select “Look Up”, type in part of the last name you are looking up and push track wheel in again on matches it found and select View Lookup. It will display up to 20 matches at a time. You can select the person from there and email them or you can push track wheel in and select Add to add them in your personal address Book. Adding them in your personal address book will automatically input their name, numbers, address, and email address.

2. How do I quickly add new contacts in your Address Book?

a. When someone send you and email you can highlight the name in the email address and push track wheel in and select Add to Address Book. This will add their name and email address in your personal address book.

3. How do you create a group distribution list on your BB?

a. Go to your Contacts and push track wheel in and select New Group. Name the group and push track wheel in select Add member, push track wheel in and select the people from your address book you want in your group.

4. How do you add radio numbers on your Blackberry?

a. Put the entire radio number in under Contacts in the DCID field.

5. How do you import the numbers from your Nextel phone to your BB?

a. You need to have the Nextel Address Book service active on your Nextel phone first. Then follow the instructions on the “Import Nextel Phonebook to Outlook” document. This will show you how to send your numbers from your phone to the Nextel.com Address Book, save that file, and then import that file into Outlook, and sync your BB. (If Instructions are not attached, please request if needed).

For Comprehensive Blackberry How-To's, check out our other blog posts or visit our online Blackberry User's guide at:

http://www.iscgonline.com