Hands-Free Headset Warrantees and Returns (Wired and Bluetooth)

Good news! Your headset is most likely under warranty through the manufacturer.

At Innovative Solutions, we will do the following troubleshooting steps to ensure you get the most out of your headset. If this does not fix the problem, listed below are some FREE resources to help you make a warranty claim with the manufacturer.

Wired Headsets:
1. Plug headset into your phone and test it.
2. Plug a headset from the desk phone and test their phone.

Bluetooth Headsets:
Trouble shooting steps that must be followed:
1. Delete the device from the customers phone and pair it again.
2. Make sure that the properties are set to “trusted”.
3. Pair the device with your own Bluetooth phone to see if it is the devise or the phone.

For Jabra headsets, Customers can contact Jabra
Via phone: 800-327-2230Via email: techsupp@jabra.com

Or go to this link on the Jabra website: http://www.jabra.com/JabraCMS/NA/EN/Misc/Supportinformationreturns/ReturnsInformation.htm

For Motorola products, the customer can:

Call the Motorola Customer Support Line: 1-866-BUY-MOTO (1-866-289-6686)

Or go to this link on the Motorola website: http://direct.motorola.com/hellomoto/nss/Replace_an_accessory.asp

Most Bluetooth headsets will have a 1 year limited warranty through the manufacturer, make sure to keep your warranty info from the packaging!

Remember: Innovative Solutions will be happy to handle any warranty issues you may have for FREE anytime within 14 days of your original purchase with us.

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