[FIX] How to block unwanted spam text messages.

Many of our customers receive unwanted spam text messages. In the past we could not block the spam text messages without also removing voicemail. A text messaging restriction soc was created to block text messaging completely. That SOC code is MMSRSTRCT. However, if the customer does want text messaging but they just want to get rid of spam, they should first reply STOP to the message being sent. If that does not fix the issue, you can call Data Support. They will find out where the message is coming from and either block the sender or unsubscribe the customer. Please NOTE: Dealer Care will still tell you that there is no way to restrict this service without removing voicemail. You must talk to Data Support.

http://www.iscgonline.com

International Cellphone Rental now offered at Innovative Solutions (through TravelCell)

That's right, you can now rent international phones when travelling abroad!

Innovative Solutions is happy to help you pick out the right phone and rental plan with our affliate TravelCell.

Follow this link for details: http://www.iscgonline.com/sales.cfm

GAF Discount for GAF and GAF Contractors!

The GAF discount is a discount that can be applied to GAF preferred contractors. It is a 15% discount applied at the account level.

For details, a bill review, service and more:

Contact Innovative Solutions Consulting Group online at http://www.iscgonline.com or call on of our stores: 816-960-0000 NKC, 913-982-1260 Merriam, 913-390-1260 Olathe

GE Supra Promotion for Realtors equals big savings!

The GE Supra promo for realtor states

$150 service credit when purchasing a GE Supra approved device

$24 months of vision for FREE.

$100 service credit for being a realtor.

The $150 credit is good regardless of current contract status or rebate eligibility.

OR the consumer could get a 5% NAR (National Association Realtor) monthly discount.

They cannot combine these discounts.

[NEWS FLASH] Daylight Savings Patch 2007

Smart phones not so smart....

Check out our blog post with download instructions or if you would like a professional to install the patch for you...

Daylights savings begins on March 11th this year. Unfortunately smart phones using Blackberry, Windows, or Palm operating systems will not automatically adjust. This means your calendar events will be off by an hour. There is a patch that can resolve this. Visit any one of Innovative Solutions three service shops to get this resolved. Or contact Zac Hansen, our mobile service technician, at (913) 208-7673 to perform a mobile service at your location.

http://www.iscgonline.com

[NEWS FLASH] You can get a Tax Refund on your phone calls.

Telephone Tax Refund by the IRS.....

The telephone tax refund is a one-time payment available on your 2006 federal income tax return, designed to refund previously collected federal excise taxes on long-distance or bundled service. It is available to anyone who paid such taxes on landline, wireless, or Voice over Internet Protocol (VoIP) service. Visit this link to learn more http://www.irs.gov/newsroom/article/0,,id=161506,00.html

"How To" Erase all contact information on a Blackberry.

>Options>Security>General Settings>Wipe Handheld Sets the phone back to factory defaults but some information may still remain. To completely wipe the handheld, here are a couple tips.

1) Assign a password to the device and then input the password wrong 10 times !
* To assign a password to a BB device: Go to home screen and select "Options" (this is an icon that looks like a wrench). Select "Security" from the Options list. Go to the line item that says Password. Use the trackwheel to enable the password. When you save the settings, the device will ask you to enter a new password. Assign a alphanumeric password to the device.
* Input the password wrong 10 times: Power cycle the device (power if off and then back on). The device will ask you for your password. Input a wrong password 10 times. The device will give you a few warning messages. After the 10th attempt, the device will erase all user data and do a power cycle.

1) Erase all data using the "desktop manager" software
* Launch the Blackberry "desktop manager" software utility on your PC and make sure that it is connected to the BB device in the cradle.
* Launch "Backup and Restore" utility from the desktop manager menu.
* Click on the button that says "Advanced..".
* The application will read all the data from the device, organize them, and then display on the screen (on the right column). Select all the data (email, calendar, phone logs, browser bookmarks, etc.) that you want to erase. You can select multiple entries by holding on to the CTRL button while you select them. Click on the button labeled "Clear" to erase all the data from the device.

Smart Phone (Palm OS Mobile) Daylight Savings Time 2007 Patch (DST 2007)

Palm OS DST Device Patch

February 22, Palm posted the DST patch for the Palm OS, see:
http://www.palm.com/us/support/downloads/dst.html

Patch Implementation options
Please confirm that the operating system and email platform have been updated prior to installing the Palm OS DST patch. Palm Desktop users may experience shifting calendar events during the periods of 3/11/07 to 4/1/07 and 10/28/07 to 11/4/07. In the event of a hard reset, the Palm OS DST patch needs to be reinstalled.

Over the Air
From the device browse to:
http://palmone.r3h.net/downloads.palm.com/DSTUpdater.prc
Download and save the file. Tap OK to install it into the applications. Then tap the icon DSTUpdater to execute the patch.

Over the Wire (USB)
From your computer browse to:
http://palmone.r3h.net/downloads.palm.com/DSTUpdater.prc
and save the file. Once downloaded, double-click the item to add it to the Palm Quick Install tool.

Perform a Hotsync to move the file to the device. Then tap the icon DSTUpdater to execute the patch. SD Expansion card This is possible if a user is unable to download the patch. Save the DSTUpdater.prc file to an SD Expansion card, insert it into the Treo and browse to the SD Expansion card.
Double click the DSTUpdater.prc to install the file to the Applications. Finally, tap the icon DSTUpdater to execute the patch.

Older Palm devices
In older models that are not aware of the DST rules (original Zire, Treo 180, and earlier), the following message will appear if you try to install the DST Update:
Your device requires DST to be set manually. Please visit the Palm Support website for instructions.

This means that your Palm device doesn't automatically update itself based on DST rules. You'll need to turn on and off DST manually.

http://www.iscgonline.com

Smart Phone (Windows Mobile) Daylight Savings Time 2007 Patch (DST 2007)

Windows Mobile DST Device Patch


Here is the Microsoft link for information about the DST patch:

http://www.microsoft.com/windowsmobile/daylightsaving/default.mspx

HTC/UTStarcom, Palm, and other manufacturers will also be releasing Windows Mobile and Pocket PC patches. All are performing the same function of modifying the device's Daylight-Saving Time registry keys. Microsoft's release is universal to all devices, there is no need to wait for a specific manufacturer's patch for Windows Mobile or Pocket PC.


Patch Implementation options

If synching with an Exchange server, confirm that the server has been updated with the DST 2007 patch before updating the device.

Over the Air
Go to http://www.microsoft.com/windowsmobile/default.mspx
on the device and download the Daylight Saving Time 2007 Update for Windows Mobile.
This file will install the update directly on the device. On your device, navigate to the file you downloaded, and then click on it to install the update.

Over the Wire (USB)
Install the 2007 time zone update for Microsoft Windows operating systems available at:
http://support.microsoft.com/kb/928388
This will update the system clock on your PC and update the DST table in your device the next time you synchronize. You will need to update all PCs that you use to access your calendar.
Beam From device to device This is possible if a user is unable to download a patch. To get the CAB files, see the Pocket PC Daylight-Saving Time patch
http://download.microsoft.com/download/a/5/9/a599c3e6-f3ab-422d-b3d2-7eeee5f4ee63/DST2007.CAB

Smartphone Daylight-Saving Time Patch

http://download.microsoft.com/download/b/9/d/b9dfaf55-eeae-4d70-ac8fcdcdeccab40d/DST2007_SP.CAB


Immediately after patch implementation on the device
Please note that to properly update the Daylight Saving Time settings, you need to manually change thetime zone at least once on your device after installing the appropriate patches.

For a Pocket PC
1. Go to Start > Settings > Clock & Alarms > Time tab.
2. Change the current time zone to any time zone other than the one that is currently selected.
3. Tap OK and tap Yes to save changes to the clock settings.
4. Change the current time zone to the one you want to use.
5. Tap OK and tap Yes to save changes to the clock settings.
For a Smartphone
1. Go to Start > Settings > Clock & Alarms > Date and Time.
2. Change the current time zone to any time zone other than the one that is currently selected.
3. Click Done.
4. Change the current time zone to the one you want to use.
5. Click Done.

Blackberry Daylight Savings Time Patch (DST 2007)

Blackberry DST Device Patch
You can read more at: http://www.blackberry.com/DST2007/patch

Note: DST patches are currently available for all BlackBerry devices running version 4.0.0 or newer device software. Should a device be running an older version of software it will be required to update to the 4.0.0 version before installing the 2007 DST Patch. Research In Motion will release a DST patch for devices running older software on February 23rd, 2007.

Patch implementation options

Over The Air

Go to the site:
http://www.blackberry.com/DST2007/patch
from the device's Internet Browser and click
the "Download" button.

Over The Wire (USB)
From your computer browser, visit the site:
http://www.blackberry.com/DST2007/patch
or follow these directions:
1. Close the BlackBerry Desktop Software, if it is running on your PC.
2. Disconnect your BlackBerry Device from your PC. You'll be prompted to reconnect it with the USB cable.
3. Click this link to initiate the patch:
http://www.blackberry.com/DST2007/patch/desktop/dst_update_loader.shtml
4. A reset may be required and it will usually take up to 15-20 minutes.
Deployed via BES

To read how a BES administrator can deploy the patch for the different email platforms please review Research In Motions "Updating BlackBerry Device Software for Daylight Saving Time 2007" available at:

http://www.blackberry.com/DST2007/patch/Deploying_DST_2007_Update.pdf.

The files required are available at:
http://www.blackberry.com/DST2007/patch/manager/patchmanager.zip

To confirm that patch is installed
Open the Options icon on the device and select "2007 DST Patch". If successfully installed it will read "2007 DST patch applied". If this item is not listed, the patch is not installed. Other messages may be displayed which indicate the status of the patch, or if an error has occurred as well as the next action to take. The full list of errors is available in the "Updating BlackBerry Device Software for Daylight Saving Time 2007" (link above) starting on page 34.
A BES administrator can view the status of the DST patch installation using this tool:

http://www.blackberry.com/DST2007/patch/manager/DST2007Query.exe


http://www.iscgonline.com

Family Locator lets parents locate children at a moment's notice.

http://client.ecityinteractive.com/sprint/family/demo.html


Sprint Family Locator gives you and your family peace of mind in the palm of your hand.
Locate Your Children immediately, from either a registered "locator" mobile phone or from the web.

Safety Checks let you know that your children have arrived at home or school on time.
For Only $9.99 a Month have quick, easy, and secure access to the location of up to 4 Sprint Nextel phones.

http://www.iscgonline.com

Blackberry 7510, 7520, 7100i Text Messaging

How do you Text Message on a Blackberry?

On the Nextel Blackberries (7510, 7520, 7100i) true text messaging does not exist as you may be used to seeing it. You may occassionally receive an SMS but find that when you reply, the message never arrives to the recipient. This is because Nextel uses SMS to alert you of Voicemails, however, the blackberry is not designed to send SMS.

However, there are a couple work arounds!

The first is to use an instant messaging application. For yahoo, go to the downloads link on your Blackberry wireless web and download Yahoo messenger.

For AIM, you can download RambleIM at http://wireless.sra.com/ramble/

At http://www.teleflip.com you can send emails that will be converted to text messages for you FREE of charge (up to 5,000 per month). It's pretty easy, just send an email to the phonenumber@teleflip.com (example 5553331212@teleflip.com) and it will be converted to text message. When they reply back, they will be texting directly to your email address. If you don't see anything, check your junkmail folder!

You can also email people directly to their messaging email if you know what it is for their provider. To email people (send text message by email) send an email to their phonenumber@companymessagingsystem.com (example 5553331212@messaging.sprintpcs.com )

Sprint PCS : #@messaging.sprintpcs.com
tmobile: #@tmomail.net

http://www.iscgonline.com

Blackberry General, Profiles, and Troubleshooting "How To" Guide

General:

1. How do you change Font size on the Blackberry?

a. Select the Options icon on the Blackberry and then select Screen/Keyboard. Then select Font Size and push track wheel in and select Change option roll the track wheel up or down to make the text larger or smaller. Select the size you want, then push track wheel in and select save.

2. What is the best shortcut to get to an icon without having to roll the track wheel?

a. Press the letter that is underlined while each icon is selected. For instance press M for messages on the home screen and it will take you inside of the messages icon.

3. How do change syncing settings and redirector user preferences?

a. Select the intellisync icon from your Blackberry Desktop Manager software on your computer and check the settings you wish. The configure PIM button will allow you to change what the Blackberry is syncing with.

b. Selecting Redirector Settings icon from your Blackberry Desktop Manager software on your computer can change the Redirector preferences.

PIN Messages:


1. What are PIN messages?

a. PIN messages are messages that are sent from one Blackberry to another Blackberry without going through the email system. (Similar to Instant Messaging).

2. How do you send a PIN message?

a. Select messages and push track wheel in select PIN Message or select a name from your Address Book that has PIN number saved in it. Then type out the subject and message just like you would with a normal message and push track wheel in select send.

Profiles:

1. How do you change the BB from ring to vibrate?

a. Select the Profile icon and select a different profile to change the settings for notifications.

2. How do you change the BB to notify differently if in the holster or out of the holster.

a. Select the Profile icon and select a different profile to change the settings for notifications. To view or change the profile settings push track wheel in and select Edit, then select the type of notification that you want to change. For instance select Messages and push track wheel in and select edit. The screen will show you how the Blackberry will notify you in and out of the holster. To make changes push the track wheel in and select change option then select save after the changes.

Trouble Shooting:

1. Master Reset – If Blackberry unit locks up try a master Reset. Take the back door off and push a paper clip in the small hole on the bottom that says RESET. The unit will power off then back on. (No information will be erased).

2. Master Radio Reset – If Blackberry wireless service does not work after turning wireless on try a Master Radio Reset. Select the Options icon, then security, then push the track wheel in and select Master Radio Reset, select YES. Type in 0000 for the password and select OK. (To put in the 0000 you need hold Alt down and press 0000 at the same time).

3. Master Clear – Use this if you want to erase all of the info off of the BB device, for instance, when the BB may have been used by one employee and now that device is going to be given to another employee to use. Select Options, Security, push the track wheel in on Disable (Password), select change option, and select Enabled, push the track wheel in again and select SAVE. Type in a new password (AAAA), push the track wheel in then re-type same password (AAAA). Go back to the home screen and press the letter K (shortcut for keyboard lock), push the track wheel in and then type in a incorrect password, repeat the unlock procedure 10 times entering an incorrect password each time. On the 5th and 8th attempt you will have to type the word “Blackberry.” On the last attempt it will notify you that all info will be erased. The unit will power off and then back on and all the information will be erased (Email, contacts, calendar, etc).

4. Data Customer Care – for Blackberry Technical assistance customers can call 1-866-265-8305.

Blackberry Web Browser "How To" Guide

Web Browser:

1. What is the difference between the NOL browser and the Blackberry Browser?

a. The NOL Browser is a WAP Browser that displays web pages that are written for viewing by mobile devices. The Blackberry Browser is a HTML Browser that can view most web pages. Some complex web pages may not be displayed correctly or only part of the web page will be displayed. (The Blackberry Browser requires a BES configuration).

2. How do you enter a new web site address on the Blackberry?

a. Go to the NOL or Blackberry Browser and push track wheel in and select “Go To.” Type in the URL and roll the track wheel down to OK.

3. How do you bookmark a web page?

a. Once you are on web page that you want to Bookmark push track wheel in and select Add Bookmark.

Blackberry Phone "How to" Guide

Phone:

1. What are the quick shortcuts to make a phone call or radio call?

a. Press the space bar on the home screen and it will open the phone screen. Press the space bar again it will display the last number called.

b. Press A for Address Book, search for the person you want to call and push track wheel in and select call or Alert.

c. Use the Speed dial capability on the 7510. (See next question).

2. How do you use speed dial on the 7510?

a. Hold down a letter on the home screen for 3 seconds and it will ask if you want to assign this letter as a speed dial. Select Yes and select the person you want to assign this letter to from your Address Book.

3. How do you speed dial through voice mail passwords?

a. Enter a new contact in address Book (name it Voice mail), enter your number in the phone field followed a pause, your password, three pauses, and the number 1. To put a pause in press the letter “N”. (for example if your number is 602-757-1000 your password is 5555 your number will look like this: 6027571000p5555ppp1. Now assign this entry a to a speed letter on the home screen (see: How do you speed dial on the 7510).

4. How do you hide the call screen while you are on a call and look at other info (calendar, email, or contacts)?

a. While on a phone call on the Blackberry, push track wheel in and select hide call or home screen. Then you can read email, access your Address Book or check your calendar.

5. How do you send an alert and talk on the radio?

a. Go to the phone icon or Address and pick a person to call and push track wheel in and select Alert, then push the Push-to-talk number at the top of the BB to talk on the radio.

Calendar:

1. How do you quickly view your schedule on other days?

a. While in the Calendar day view hold down the Alt key and roll the track wheel to go to a different day. You can also push the space bar to move forward one day.

2. How do you add new appointments in your Blackberry and have them sync wirelessly with Outlook?

a. In the Calendar, push track wheel in and select New. Type in the subject, then set the time and date and push track wheel in again and select save. (Requires BES configuration to sync calendar wirelessly, otherwise it will sync when cradle).

3. How do you accept a meeting request in your Blackberry?

a. Open the email and push track wheel in and select Accept or Decline with or without comments.

4. How do you view your Weekly or Monthly agenda?

a. Open the calendar, push track wheel in and select view by week or by month.

Blackbery Contacts "How To" Guide

Contacts:

1. How do you get to the Global Address Book on the Blackberry?

a. (Requires BES configuration) Go to your Contacts and push track wheel in and select “Look Up”, type in part of the last name you are looking up and push track wheel in again on matches it found and select View Lookup. It will display up to 20 matches at a time. You can select the person from there and email them or you can push track wheel in and select Add to add them in your personal address Book. Adding them in your personal address book will automatically input their name, numbers, address, and email address.

2. How do I quickly add new contacts in your Address Book?

a. When someone send you and email you can highlight the name in the email address and push track wheel in and select Add to Address Book. This will add their name and email address in your personal address book.

3. How do you create a group distribution list on your BB?

a. Go to your Contacts and push track wheel in and select New Group. Name the group and push track wheel in select Add member, push track wheel in and select the people from your address book you want in your group.

4. How do you add radio numbers on your Blackberry?

a. Put the entire radio number in under Contacts in the DCID field.

5. How do you import the numbers from your Nextel phone to your BB?

a. You need to have the Nextel Address Book service active on your Nextel phone first. Then follow the instructions on the “Import Nextel Phonebook to Outlook” document. This will show you how to send your numbers from your phone to the Nextel.com Address Book, save that file, and then import that file into Outlook, and sync your BB. (If Instructions are not attached, please request if needed).

For Comprehensive Blackberry How-To's, check out our other blog posts or visit our online Blackberry User's guide at:

http://www.iscgonline.com