Innovative Solutions Consulting Group

Your online resource for all things mobile!

Friday, November 10, 2006

Accessing Hotmail on a Blackberry, TREO, or other smartphones.

MSN Hotmail does not use a standard POP3 platform like most webmails do. Because of this, it doesn't function in outlook or other email obtaining programs like most other webmails would.

HotmailPLUS (a premium service) works with Outlook as long as you have WebDAV, which is wholly unimportant as far as most handheld devices go. However, the premium hotmail services have the ability to forward themselves to other email addresses.

If you have a premium Hotmail account you can tell it to forward any new messages to another email service such as Gmail. Because Gmail is a POP email service, you can set your handheld to access it's email, and through forwarding, your hotmail.

What if I don't want to pay for premium hotmail?

MSN also offers a mobile html page that will allow you to login to hotmail without all the extra script. Your email will appear as standard html hyperlinks and images will show the url, not the image, BUT you will be able to read your hotmail this way. Downside? You choose when to check your email; it isn't retrieved and notified in your smartphone, rather you view it through your browser just the same as if you were accessing it via the web.

If you want to try this FREE way to get hotmail on your Treo or Blackberry, go to this link while using your phone. http://mobile.msn.com/hm/folder.aspx

How do I get hotmail on my smartphone in "real time"?

WARNING: The following section is untried by any of ISCG's staff. These instructions require a more than intermediate understanding of computers, mail protocol, and internet in order to use them correctly and minimize the risk of "breaking" your current email setup. If you consider yourself a "techie" read on.

As I get a chance to apply the following info and find out about all the quirks I'll update this blog entry with any tips and solutions I find. As I have said before; use this at your own risk. The freeware linked here is in no way associated with ISCGonline and is merely linked as a convience to our customers. ISCG is not responsible for any results of using the following information.

Legal jargon aside; here is what I have found.

A program exists that operates on your tool bar in Windows that goes out, reads your email, can mark it either "read" or "deleted" and forward those emails to an email address of your choice.

This program is called GetMail and can be found at Getmail.

If you do not have a premium Hotmail service you will need a program called FreePOPs. This essentially allows your hotmail to function as a POP service however, I have not had the chance to try this out.

On both of these programs you will need to read the online manuals carefully and look online for FAQ's on utilizing them. Once you have hotmail scripting through FreePOPs, you should be able to have GetMail set up on a timer to access your hotmail and forward it to your POP3 email address. With your smartphone configured to go out and check your POP3 mail account, you now have Hotmail on your phone.

www.iscgonline.com

[FIX] 7100i Speaker shuts off in holster - How to Fix

There have been a few instances where our clients who own Blackberry 7100i handsets have had trouble with an issue where the speaker function of the phone gets turned off each time they remove it from the holster.

Here is how to fix the 7100i speaker shutting of in holster:

The speaker button on the top of the phone is a toggle to turn the speaker on and off for each call. Meaning you can push it to toggle the speaker back on, but soon as you put the phone back in the holster; the speaker gets shut off again, as I am sure many of you have discovered.

There is actually a keystroke you can use to tell the 7100i that you want or do not want the speaker to be enabled automatically when removed from the holster. That keystroke is:

Hold down the # key for 2 seconds.

I was amazed at how simple this solution was, yet how elusive it was while searching for it in the manual.

For more "How To's" continue to read through our blog or visit our website at ISCGOnline.com

Thursday, November 02, 2006

How to reach Sprint Customer Service

How do I reach Sprint?

I think we've all experienced long hold times just to be transferred to another line and sit on hold again. Most of the time this can be avoided just by knowing which number to call and what to ask for. In an effort to help, I'm writing this post to list Sprint's Customer Care information.

Sprint PCS:

From your PCS handset:

Customer Care: *2 [talk key]
Make a payment: *3 [talk key]
Listen to Usage: *4 [talk key]

From your Nextel Handset:
Customer Care: 611
Make a payment: 611

Customer Service Numbers:

Individual and Business Customer Support: 1-800-SPRINT1
Business Services: 800-827-1180
Business PCS Service Plans: 888-253-1315

Click Here to find a service center near you.

Nextel Service Centers for Olathe, Merriam, Lenexa, Overland Park, Kansas City, and surrounding Johnson County Zip Codes: 66061, 66062, 66215, 66223, 66104
Click Here to find out about Innovative Solutions Authorized Service Center

Or Call one of our locations:

North Kansas City 816.960.0000
Merriam 913.982.1260
Olathe 913.390.1260

We also sell accessories for most phones in our Online Store:
http://shop.iscgonline.com/